Positives
- Extremely user-friendly
- Packed with features
- Excellent customer service
- Affordable price
- Slick design
Negatives
- Difficult access to security information
- No mobile support for the admin dashboard
Demio was created by two marketers who were running webinars every single week. Since they were facing difficulties most of the time, they decided there had to be a better way to speak with their audience and came up with new web conferencing software that’s highly focused on user-friendliness. The result was a product that makes running webinars a piece of cake, as proclaimed by its users. Of course, usability is not enough to make an excellent product. That's why Demio doesn't shy away from having a thorough list of features and excellent customer support. There isn't a free version of the service, but interested users can test the software through the 14-day free trial and the 30-day money-back guarantee.
Features
Although Demio is a relatively recent addition to the webinar market, it provides enough features to compete with the strongest players in the industry. Creating a webinar is pretty straightforward, and even though there are many features on tap, Demio makes handling conferences a simple matter.
Demio conference rooms can run for a maximum of 10 hours, support up to 1,000 attendees, and share three cameras simultaneously. Although the number of cameras is not something to die for, administrators can use these to display themselves or share the spotlight with attendees by giving them permission to use their camera and microphone. Besides the live chat where people can tag each other and send public or private messages, the administrators and moderators can also easily create polls and share handouts while the conference is running. Everything is one click away, meaning that people leading the webinar can add new things as the meeting progresses without breaking the flow.
Video quality is set to HD, and unfortunately Demio doesn't scale down the quality when the user's connection isn’t fast enough. Consequently, attendees suffering from a bad internet connection may not be able to follow the webinar to its full extent. Nonetheless, since all conferences are recorded, admins can later share the full webinar with the attendees to ensure they can rewatch it as many times as they want.
Demio Webinar Interface
Demio Poll Results
Demio Public & Private Chat
Sharing Files With Demio
Speaking of recording, Demio also provides the option to schedule pre-recorded webinars. Administrators just need to upload an MP4 file or use a previous session, and that's it. Despite these conferences being pre-recorded, attendees can still answer polls, speak with each other in the live chat, or receive handouts the same way they would in a live conference.
To make things even smoother, Demio offers the ability to integrate up to 10 different pieces of software, such as Zapier or MailChimp. Zapier is especially important if the company wants to run a paid event, as there isn’t a native feature for this kind of transaction. With the Zapier integration, organizations can receive payments from Stripe, PayPal, or ClickFunnels.
Setup
Setting up web conferences with Demio is also child's play. Everything starts when the user logs in for the first time. A pop-up appears, and if the user so desires they can start the quick step-by-step tutorial provided right away. There's a scheduled webinar with over 50 made-up attendees to cheer you on while you’re testing all the tools and running the live stream.
When creating a new event, administrators can schedule a standard session, establish a group of web conferences to run throughout multiple sessions, or program a pre-recorded webinar. After naming the event, the administrator is prompted to go to the settings interface where they can easily schedule, customize, share, and check the activity of the conference. From designing the registration page to scheduling email notifications, everything can be set up without using a third-party app. Of course, this includes preparing the conference room beforehand where administrators can upload presentation materials and set up resources, such as polls, handouts, and featured actions.
Security
Cyber criminality is increasing at an alarming rate, and applications you wouldn't think about being hacked – such as web conferencing software – are actually the main ones being targeted. Unfortunately, Demio doesn't provide easily accessible information about how it secures data. Nevertheless, after contacting customer support and getting access to the company’s DPA, we found out that all internal and external traffic exchanges use TLS/SSL 256-bit certificates, where all internal traffic goes through this private network. SSL is a good way to encrypt data for transmission, but we would prefer to see AES being used since it provides a safer method of information storage.
Privacy-wise, Demio is built to enable companies to be GDPR compliant. Although vital if you have European attendees, it's possible to disable this option by visiting the account settings.
Device Support
Don't let Demio's online-only availability put you off. Attendees can attend webinars from any device, and the company decided not to have mobile or desktop apps in order to ease the login process. Demio states it supports Chrome, Firefox, Safari, and Edge, but since most browsers are Chrome- or Firefox-based, this means it's possible to log in through the majority of browsers available. For example, we used Brave to test the software and didn’t have any issues. On mobile, it supports browsers from the latest versions of both iOS and Android OS, and attendees can enter a webinar by just clicking their unique join link. However, we did miss having a way to reach the administrator board from mobile. Not only is there not an app, but the website is still not mobile-optimized, a problem that Demio should definitely address as soon as possible.
Pricing
Demio offers its services through three different packages: Starter, Growth, and Business, where the maximum number of attendees per conference is 50, 150, and 500, respectively. Companies looking to create webinars for larger audiences should contact customer support to build a personalized subscription since the software can support up to 1,000 people per session.
Besides the room size, Demio adds extra features with each higher tier. Companies that want to have email notifications, automated events, and their branding displayed in the conference room need to get at least the Growth subscription. Demio's ultimate tier – Business – provides priority support, a dedicated account rep, and the possibility of having four hosts running web conferences simultaneously.
Regardless of the chosen package, it's always possible to select between monthly and yearly installments. The latter offers a 30% discount on the service, where the lowest price point is $34 per month. We advise testing the tool before committing to a purchase by taking advantage of the 14-day free trial. It comes with all the features found in the Growth package, but rooms are limited to 25 attendees. Furthermore, after getting one of the subscriptions, Demio offers some extra time to test the product with its 30-day money-back guarantee.
Customer Support
Demio's standard is to be as intuitive as possible, and that also includes how to reach their customer support. There is a FAQ page on the website, and users can communicate through Facebook, Twitter, or email if they prefer. But with a 24/7 live chat always ready to help, the other communication channels become a little obsolete. It doesn't matter if you're browsing the website as a prospect, setting up a web conference in the admin board, or even running a live session – a customer agent is always one click away. Demio states that answer time may be up to one hour in the cheapest plans and up to 10 minutes in the top tier subscription. However, the average response time for all its clients is a mere five minutes.
Bottom Line
With a slick design and intuitive user experience, it's easy to love Demio. The founders had one thing in mind: to create a painless experience when running webinars, and we have to say they’ve accomplished that and much more. While most would consider Demio’s user-friendliness to be its best feature, the company's customer service is also something they can be proud of. Being able to have a quick chat with a customer care agent if something goes wrong during the webinar is priceless and provides security to the host. There are some areas where Demio can still improve. It would be nice to have more information on how secure the platform is. Although it uses HTTPS, it would be better to have an advanced encryption standard in place to ensure data doesn't leak out. Furthermore, not having mobile support for the admin dashboard is a major issue that should be addressed as soon as possible. Companies can get Demio for as low as $34 per month, and there's a 14-day free trial in place.
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