- Seamless integration with RingCentral Office
- Web conference features
- 24/7 customer support
- Straightforward to use
- Available on both desktop and mobile
- Customer support robot should be refined
Many companies develop sketchy software for a quick buck just because it's trendy and somewhat complementary to their own service. Not RingCentral. From right off the bat, it's clear that there was a profound focus on how to deliver a service that their users were looking for. The result is user-friendly web conferencing software that seamlessly integrates with the company's VoIP system and third-party programs such as email providers.
RingCentral Video delivers 720p resolution HD video quality and 1080p resolution for content, and supports up to 200 people being connected in one meeting room at the same time. It also offers the usual features that users expect from web conference meeting software, like a whiteboard, document and screen sharing, remote control, and unlimited meeting recording.
But what makes RingCentral Video stand out most is how smooth the meeting process is. Users can start, join, or create recurring sessions from a message in one click, and share all meeting preparation materials in a messaging group. The software also offers messaging calendar integrations and reminders. It doesn't end there, though. While attending a meeting, users can replace the chat with messaging, set auto-reminders for those late to the meeting, change the status in their profiles to “In Meeting” automatically, and assign tasks without leaving the software. After the meeting, RingCentral still serves its users by posting notes and task reminders in the messaging group. Simply put, RingCentral Video focuses on saving users work and time by offering an integrated solution where the customer only needs to set up the meeting and not think about it ever again – at least technology-wise (you'll still have to attend meetings and do your job, but that’s life).
Cyber criminals are proliferating and becoming smarter than ever. For this reason, it's essential that any piece of software that needs an internet connection can secure user data tightly, and this goes for web conference platforms too. Customer trust is one of the main concerns for RingCentral, and the company has gone a long way to ensure its users' data stays safe. Besides deploying best-of-breed network protections optimized for voice and data where all information is encrypted in transit and at rest, RingCentral also allocates experts who continuously monitor their systems for anomalies to prevent service disruptions, data breaches, fraud, and service hijacking.
It would be impossible to have a seamless experience with RingCentral Video if the software was only available on one device. That's why the web conferencing software is available for both desktop (Windows and macOS) and mobile (Android and iOS) through the dedicated apps or any modern browser. It's possible to reach a meeting regardless of the device you're using or your location – the only thing needed is an internet connection. In fact, users just need to click “call me” to join any meeting automatically with one tap – perfect when users are on the move.
Between live chat, email, social media, and phone, there are plenty of available communication channels for getting in touch with RingCentral's customer support team. The company offers 24/7 customer support to all its users, but for people who prefer doing their own digging there's still a comprehensive FAQ and a community forum. We do advise you to get in touch through their 888 295-1724 phone number especially if you're not yet a customer, since the sales team always tries to schedule a call with RingCentral's prospects regardless of the communication channel being used. The only small nitpick we have regarding the company's customer support is their bot configuration, which may sometimes serve various articles that aren't relevant to the user's query.
There's no doubt that RingCentral is a well-established VoIP service that competitors should look up to. However, now with RingCentral Video, web conference software providers also need to be on their toes, since it brings a powerful connection between virtual phone systems and web conferencing software that many companies will gladly pay for. Besides offering the advantage of having two different services integrated with only one paid subscription, RingCentral Video provides seamless integration with the services already provided by the company as well as other third-party software. It's effortless to use, and users will have an easy time scheduling, prepping, and following up on meetings, saving them precious time that can be allocated to other more critical tasks. People who are interested in RingCentral Video should contact the company at 888 295-1724.